Personalities
Everyone Has one...who are you? Who are you speaking with?
Customer Relationship Management category interest
As a mother of three children I see every day how different they are. Frustrating (is an understatement) as it may be to understand them, I have learned through studying the Enneagram how to deal with them a little bit better!
How does this relate to Remodeling?
After studying the Enneagram for several years I have applied it to my first initial call to the homeowner in my 30 to 40 minute interview. When you understand to ask the right questions you can begin to understand what personality type you will be encountering on your first sales call. This is invaluable information for your sales staff when they come to the home, knowing your sales personality and the homeowner’s personality will help to understand how the sales process is going to go with the homeowner.
Start to study what type of personality you are first! This will help you know how to work with others because of who you are. You have to understand who you are first in order to understand anyone else! When I began this journey I baffled everyone...my trainer asked me what my birth order was, I replied "well I'm the first born and the middle child!" so I was sort of all over the place, but once I understood me and my triggers it became so much easier to speak to potential clients.
Learn who you are talking to so you can set yourself apart from the rest and make your clients feel comfortable in the process because you understand them!
